Returns and Refund Policy

Last Updated: December 2025

Our Commitment

At AL Tech Api Store.lk, we are committed to providing quality calculators and study materials to Sri Lankan students. We want you to be completely satisfied with your purchase. If you’re not happy with your order, this Returns and Refund Policy explains your options.

Return Eligibility

Returnable Items

You may return the following items within 7 days of delivery:

  • Defective Products: Items that are damaged, defective, or malfunctioning
  • Wrong Items: If you received an incorrect product
  • Significantly Different: If the product is materially different from its description
Non-Returnable Items

The following items cannot be returned:

  • Products with opened packaging or removed seals (unless defective)
  • Items damaged due to misuse or negligence
  • Products without original packaging and accessories
  • Items returned after 7 days from delivery date
  • Sale or clearance items (unless defective)
  • Digital products or downloadable study materials

Return Conditions

To be eligible for a return, your item must meet the following conditions:

  • Time Limit: Return request must be initiated within 7 days of delivery
  • Original Condition: Product must be unused, undamaged, and in original packaging
  • Complete Package: All accessories, manuals, and packaging materials must be included
  • Proof of Purchase: You must provide your order number and receipt
  • Calculator Seals: For calculators, manufacturer seals must be intact (unless claiming defect)

How to Initiate a Return

Follow these steps to return an item:

Step 1: Contact Us

Contact our customer support within 7 days of receiving your order:

Provide the following information:

  • Your order number
  • Product name and quantity
  • Reason for return
  • Photos of the product (if claiming defect or damage)
Step 2: Return Authorization

Our team will review your request within 2 business days. If approved, we will provide:

  • Return authorization number
  • Return shipping instructions
  • Return address

Important: Do not ship items back without return authorization. Unauthorized returns will not be accepted.

Step 3: Ship the Item
  • Pack the item securely in its original packaging
  • Include all accessories and documentation
  • Write the return authorization number on the package
  • Ship the item to the provided address
Step 4: Inspection

Once we receive your return:

  • We will inspect the item within 3 business days
  • You will be notified of the inspection results
  • Approved returns will be processed for refund or replacement

Refund Process

Refund Eligibility

Refunds are issued for:

  • Defective or damaged products
  • Wrong items shipped
  • Products significantly different from description
  • Order cancellation before shipment
Refund Method

Refunds will be issued using the original payment method:

  • Bank Transfer: 5-7 business days
  • Online Payment Gateway: 7-10 business days
  • Cash on Delivery: Bank transfer to your provided account (5-7 business days)
Refund Amount
  • Full Refund: Product price + shipping fees (if error was our fault)
  • Partial Refund: Product price only (if return is due to change of mind, where applicable)
  • Return Shipping: Customer bears return shipping costs unless the return is due to our error
Processing Time
  • Refund approval: Within 3 business days of receiving returned item
  • Refund processing: 5-10 business days depending on payment method
  • You will receive email confirmation once refund is processed

Exchanges

When Exchanges are Available

We offer product exchanges for:

  • Defective or damaged items
  • Wrong items shipped
  • Different calculator model (subject to price difference and availability)
Exchange Process
  1. Follow the return process outlined above
  2. Indicate that you want an exchange instead of a refund
  3. Specify the replacement product you want
  4. We will ship the replacement after inspecting the returned item
Exchange Conditions
  • Exchanges are subject to product availability
  • Price differences must be paid before shipping replacement
  • Exchange shipping is free if the return is due to our error
  • Customer pays shipping for exchanges due to preference changes

Damaged or Defective Items

Reporting Damage

If you receive a damaged or defective product:

  • Report Immediately: Contact us within 48 hours of delivery
  • Provide Evidence: Send clear photos of the damaged item and packaging
  • Don’t Discard: Keep all packaging materials for inspection
Our Response

For damaged or defective items, we will:

  • Arrange for return pickup at no cost to you (where available)
  • Provide a full refund or replacement
  • Cover all shipping costs
  • Process your claim within 3 business days
Manufacturer Warranty

For calculator defects covered under manufacturer warranty:

  • We will facilitate warranty claims with the manufacturer 
  • Warranty periods vary by product (typically 6 Months)
  • Warranty does not cover physical damage or misuse
  • Contact us for warranty claim assistance
Wrong Item Shipped

If we shipped the wrong item:

  • Contact us immediately: Within 48 hours of delivery
  • Return the wrong item: We will arrange pickup or provide return shipping label
  • Receive correct item: We will ship the correct product at no additional cost
  • Full refund option: You may choose a refund instead of receiving the correct item

Shipping Costs

Return Shipping Responsibility

We Pay Return Shipping When:

  • Product is defective or damaged
  • Wrong item was shipped
  • Product is significantly different from description

You Pay Return Shipping When:

  • Change of mind (if returns are accepted)
  • Non-defective product return
  • Personal preference change
Return Shipping Methods
  • Use a trackable shipping service
  • Keep your shipping receipt
  • We recommend insuring high-value items

Inspection and Quality Check

Our Inspection Process

Upon receiving returned items, we:

  1. Verify the return authorization
  2. Inspect packaging and product condition
  3. Test functionality (for calculators)
  4. Check for damage or signs of use
  5. Verify all accessories are included
Inspection Outcomes

Approved Returns:

  • Meet all return conditions
  • Product is unused and undamaged
  • Full refund or replacement issued

Rejected Returns:

  • Product shows signs of use or damage
  • Missing accessories or packaging
  • Returned after 7-day period
  • Item returned to sender or partial refund offered

Cancellations

Before Shipment

You may cancel your order before it ships:

  • Contact us immediately via email or phone
  • Provide your order number
  • Full refund will be issued (typically within 3-5 business days)
After Shipment

Once an order has shipped:

  • Order cannot be cancelled
  • You may refuse delivery and initiate a return
  • Follow the standard return process upon receiving the item

Partial Orders and Multiple Items

Partial Returns

If you ordered multiple items:

  • You may return individual items that meet return criteria
  • Refunds will be issued for returned items only
  • Shipping fees may be prorated
Missing Items

If you received an incomplete order:

  • Contact us within 48 hours
  • We will ship missing items at no cost
  • Or issue a partial refund for missing items

Special Circumstances

Fraudulent Returns

We reserve the right to refuse returns or issue bans for:

  • Fraudulent return claims
  • Returning used items as unused
  • Repeated returns without valid reason
  • Abuse of return policy
Force Majeure

We are not liable for inability to process returns due to:

  • Natural disasters
  • Government restrictions
  • Courier service disruptions
  • Other circumstances beyond our control

Contact Us for Returns

For all return and refund inquiries:

AL Tech Api Store.lk
Email: customer.support@altechapistore.lk
Phone/WhatsApp: +94 71 518 7390

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM (Sri Lanka Time)
Sunday: Closed

Our Promise

At AL Tech Api Store.lk, we stand behind the quality of our products. If you experience any issues with your purchase, we are here to help. Our goal is to ensure every student has access to reliable educational tools they can trust.

Thank you for choosing AL Tech Api Store.lk as your trusted partner in education.