Privacy Policy

Last Updated: December 2025

Introduction

AL Tech Api Store.lk (“we,” “us,” or “our”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website altechapistore.lk and purchase our products.

By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.

Information We Collect

Personal Information

When you visit our website or make a purchase, we may collect the following personal information:

  • Contact Information: First name, last name, email address, phone number (WhatsApp contact)
  • Order Information: Billing address, shipping address, payment information
  • Account Information: Username, password (if you create an account)
  • Communication Data: Messages sent through our contact form, customer support inquiries
Automatically Collected Information

We may automatically collect certain information about your device and browsing behavior:

  • IP address and location data
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies
How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping calculators and study materials
  • Customer Service: To respond to your inquiries, provide support, and address your concerns
  • Communication: To send order confirmations, shipping updates, and important notices about your purchases
  • Website Improvement: To analyze website usage and improve user experience
  • Marketing: To send promotional emails about new products and special offers (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations in Sri Lanka
Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders (e.g., shipping companies, payment processors)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of business assets
  • Protection of Rights: To protect our rights, property, safety, or the rights of our customers

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Limited employee access to personal data

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic
  • Provide personalized content
  • Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.

Your Rights

As a customer in Sri Lanka, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at customer.support@altechapistore.lk or call +94 71 518 7390.

Children’s Privacy

Our website and products are intended for A-Level and university students. We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected information from a child under 13, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and legal purposes for up to 7 years.

International Data Transfers

Your information is primarily stored and processed in Sri Lanka. If we transfer data internationally, we will ensure appropriate safeguards are in place to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AL Tech Api Store.lk
Email: customer.support@altechapistore.lk
Phone/WhatsApp: +94 71 518 7390